Welcome to Techxpert Company’s Privacy Policy ("Privacy Policy" or "Policy")
Techxpert Facilities India Private Limited and its affiliate (collectively, “Techxpert Company’, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to to share with us when you access, use, or otherwise interact with our website available at https://www.techxpertindia.in/ or mobile application ‘Techxpert’ or ‘Techxpert Works’ (collectively, “Platform”) or avail products or services that Techxpert Company offers you on or through the Platform (collectively, the “Services” ).In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services’.
At Techxpert, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
Please note that unless specifically defined in this Policy, capitalized terms shall have the same meaning ascribed to them in our Terms and Conditions, available at https://www.techxpertindia.in/terms (‘Terms’). Please read this Policy in consonance with the Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you
(a) How this Policy applies:
This Policy applies to individuals who access or use the Services or otherwise avail our Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.
By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.
(b) Review and Updates
We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
(c) Third-Party Services.
The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.
We may collect various categories of personal data, including:
(a) Categories of Data:
(i) Contact Data: Address, email address, mobile number, and location.
(ii) Identity & Profile Data: Name, username, photographs, gender, and employee or user identifiers.
(iii) Marketing & Communication Data: Preferences, feedback, survey responses, chat and call records with service professionals.
(iv) Technical Data: IP address, device ID, device type, operating system, browser type, app usage data, timestamps, and location data.
(v) Transaction Data: Service details, payment status, limited payment identifiers, and UPI IDs (processed securely via payment partners).
(vi) Usage Data: App interactions, booking history, navigation patterns, time spent, and feature usage.
(b) Aggregated Data:
We may use aggregated or anonymized data for analytics and improvement purposes. Such data does not identify you personally.
(c) Failure to Provide Data:
If required data is not provided, we may be unable to deliver certain Services or features.
(a) Direct Interactions:
Data is collected when you directly interact, such as when you: - Create an account - Use the Services - Submit forms or surveys - Contact support or provide feedback
(b) Automated Technologies:
Data is collected through automated means like cookies, logs, analytics tools, and similar technologies when you use the Platform.
(c) Third Parties
From service professionals, affiliates, analytics providers, and publicly available sources, where permitted by law.
We process personal data for the following purposes:
(i) to verify your identity to register you as a user, and create your user account with us on the Platform;
(ii) to provide the Services to you;
(iii) to enable the provision of Professional Services to you;
(iv) to monitor trends and personalize your experience;
(v) to improve the functionality of our Services based on the information and feedback we receive from you;
(vi) to improve customer service to effectively respond to your Service requests and support needs;
(vii) to track transactions and process payments;
(viii) to send periodic notifications to manage our relationship with you including notifying you of changes to the Services, send you information and updates pertaining to the Services you have availed, and receive occasional company news and updates related to us or the Services;
(ix) to assist with the facilitation of the Professional Services offered to you, including sending you information and updates about the Professional Services you have availed;
(x) to market and advertise the Services to you;
(xi) to comply with legal obligations;
(xii) to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
(xii) to improve our business and delivery models;
(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
(xv) to enforce our Terms; and
(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(b) You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services ‘and for related purposes.
(c) You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by using order to render the Services to you. This may include but not be limited to service professionals who provide or seek to provide you with Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the Techxpert group in connection with the above-mentioned purposes
(d) You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.
(a) Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you permit it to) that enable the sites or service providers’ systems to recognize your browser and capture and remember certain information.
(b) We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third-party service providers to assist us. in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
(c) Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.
We may share your data with:
All third parties are required to protect your data and use it only for authorized purposes.
You have the right to:
Requests may be sent to info@techxpertindia.in. We aim to respond within 7 working days.
You may request deletion of your account and personal data by emailing info@techxpertindia.in. Requests are processed within 7 working days, subject to legal retention requirements.
Your data may be stored or processed outside your country of residence. We ensure appropriate safeguards in accordance with applicable laws.
We implement appropriate technical and organizational measures, including: - Encryption - Secure servers - Access controls
You are responsible for keeping your login credentials confidential.
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction.
Any content you post may become public. You are responsible for ensuring such content complies with applicable laws.
We may update this Policy periodically. Continued use of the Platform indicates acceptance of the updated Policy.
For questions, concerns, or complaints, contact:
Email: info@techxpertindia.in
Grievance Officer: Name: Sanjay Kumar Designation: Director, Techxpert Email: ceo@techxpertindia.in
© Techxpert Facilities India Private Limited. All rights reserved.
